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accesso Learning Series: Enhancing the Guest Experience with Timed Ticketing for Zoos

For zoo-goers, being able to view and purchase packages beforehand can allow them the time to plan out their day. Enter accesso Passport®, our award-winning eCommerce suite. Built with functionality and flexibility in mind, your guests will be flocking (like flamingoes) to your venue in no time. Interested in learning more? Check out George Hambleton’s newest deminar outlining all the benefits of our powerful accesso Passport software here.

6 Features to Help Your Venue Go Paperless

Now more than ever, conversations about protecting the environment are taking center stage in many aspects of our everyday lives. This includes how consumers are choosing to spend their free time and money. Transitioning your venue’s operations over to more sustainable practices might seem like a daunting task, but one easy way to start is to reduce paper use at your venue. With Earth Day right around the corner, now is a great time to lean into using your technology to help your venue go paperless!

The 10 Hidden Costs of a Bad eCommerce System

There are many factors that go into choosing a new eCommerce system. Often, price tops the list. Can I afford this?” Most decision-makers want a fast and easy answer to this question, but unfortunately, the true answer is much more complicated than a simple sticker price. When you look at the opportunity costs, the better question is, Can I afford not to do this?”

5 Ways to Use Technology for Social Distancing

As we see industries gradually begin to reopen and redefine what the New Normal” will look like, many organizations are using technology to meet the growing expectations of guests for a safe experience. Research done by Sedco has concluded that 84% of customers expect brands to find ways to maximize digital interaction to keep them safe. Whether it’s thinking outside of the box or returning to core principles of crowd management, there are many ways that your technology can help. Read on to discover 4 ways to use technology for social distancing.

8 Ticketing Tools for Giving Back

The season for giving back is especially meaningful this year, with COVID-19 taking a dramatic toll on people and organizations around the world. Whether your venue has been able to reopen or not, you can look to the tools in your ticketing system to help you recapture revenue and engage with your audience. Read on to discover 8 ticketing tools for giving back. No matter your industry, our feature-rich solutions are here to help support your venue’s efforts to boost fundraising initiatives this year!

Tips for Reopening with accesso Siriusware

Navigating the COVID-19 pandemic has been no small feat for attractions around the world. While some museums, zoos, aquariums and institutions have not yet been able to safely reopen, it’s encouraging to hear success stories from those who have been able to reconfigure their operations to support safe social distancing. We asked Louis Aguila, Director of Product Management for our accesso Siriusware point of sale ticketing solution, to share insight into how our clients are using our technology to operate safely in a COVID environment. Watch our video and read on to learn best practices, tips for using existing accesso Siriusware modules and new enhancements that can help you during this challenging time.

Empathizing with Guests in a COVID-19 World: How to Anticipate the Needs of Your Customers in the ‘New Normal.’

Presented at the blooloop V‑Expo 2020 Innovation Auditorium

In a COVID-19 world, the desires of consumers have been transformed. From the rapid acceleration of certain technologies to the sudden need to maintain physical distance, the attributes of a successful venue last year may now be perceived as liabilities. Yet, one thing holds true: the guest experience reigns supreme. Venues which seek to understand their guests and meet their needs in the moment will reap the rewards through increased per-caps, repeat business, positive word-of-mouth and more. Watch as accesso Sales Director Jeremy Gray and Vice President of Sales George Hambleton discuss best practices for empathizing with guests in a COVID world and read on to see how to anticipate the needs of your customers in this New Normal.’

5 Takeaways from IAAPA’s “Safe, Secure and Successful Operations in the New Normal” Panel

Attractions from all industries are dealing with the challenges of social distancing and how to operate safely in a COVID environment. We had the privilege of sharing the IAAPA Education stage with Matt Blumhardt from Holiday World & Splashin’ Safari and Daine Appleberry of Audubon Nature Institute to discuss ways to enhance the guest experience, boost revenue, build brand loyalty and serve guests safely during this challenging time. Below are our top 5 takeaways and recommendations from the session.