Client Snapshot

A client since 2005, the Alaska Center for the Performing Arts is a cultural beacon in Downtown Anchorage comprised of four venues.

The Opportunity

• Upgrade from outdated box office functions to an electronic ticketing system with advanced online seat selection.

• Enable ticketing for third-party venues selling through CenterTix.

The Solution

• CSM-led support with custom reports.

• Training on the interactive seating map.

• Implementation of advanced hardware to eliminate downtime and network interruptions.

Results

• Easy Exchanges: A more efficient process that reduces staff time and improves customer retention.

• Excellent Customer Service: Dependable support even when CRM is unavailable.

• Increased Sales With Qualifiers: Use of access codes and password-protected events boosted demand and loyalty.

• Constant Development: Ongoing enhancements to reporting and communication tools.