“You know, ticketing is all about flexibility of mind and application, and working toward a common goal. We've been able to do that with accesso and with the ShoWare software.”
A client since 2005, the Alaska Center for the Performing Arts is a cultural beacon in Downtown Anchorage comprised of four venues. The Alaska Center PAC needed to upgrade from outdated and obsolete box office functions into an electronic ticketing system with an advanced online seat selection process. The PAC also needed the ability to handle ticket selection for other third-party venues that sell through their box office, CenterTix.
Each accesso ShoWare client is assigned a Client Success Manager (CSM) who serves as primary point of contact for any questions or special requests, including custom reports. Our team trained the Alaska Center team on the interactive seating map feature and has continued to develop solutions to meet their evolving needs over the years. Equipping our advanced hardware solutions, the PAC team no longer faces issues with frequent down time and network interruptions.
The exchange function is more efficient for staff compared to the old method of canceling and reissuing tickets, reducing time spent on assistance and increasing customer service and retention.
"What I've appreciated so much, as I mentioned before, is the support from the team. Even when our CRM isn't available, there's always someone available who can help us out. The support has been fantastic." - John Fraser
By introducing access codes and password-protected events, the Alaska Center has seen increased demand and been able to reward selective groups such as frequent patrons with exclusive offers.
As the ticketing industry changes, accesso is continually developing new features, such as advanced reporting and event communication tools.
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