The Wait is Over: How Virtual Queuing is Improving Venue Guest Experiences

In today’s experience-driven economy, traditional lines and queues remain one of the most significant challenges for venues and attractions - frustrating guests, straining staff and reducing revenue. But waiting in line doesn’t have to be part of the visitor journey anymore. Virtual queuing offers a smart, effective way to transform the guest experience, though some operators still see queueing as complicated, in reality it’s not. As more venues rethink the way guests wait, they’re revolutionizing their venues, unlocking fresh opportunities for efficiency, satisfaction, and growth.

Here are five ways Virtual Queuing is changing the game, and why accesso LoQueue® is leading the way.

1. Virtual Queuing - It's Easier Than You Think!

Adopting new technology can feel overwhelming, but modern platforms are designed with simplicity in mind. Cloud-based solutions like accesso LoQueue are quick to implement and often up and running in two weeks, requiring little disruption.

Real-world Client Observation: “The user-friendly control panel allows for real-time adjustments on the fly. Staff can easily access queue metrics, view and adjust throughputs, or update capacity with just a few clicks. Accesso has really empowered our Operations Team to manage daily flow without needing the help of a dedicated IT team.”

2. Virtual Queuing - Big Benefits, Small Investment

Premium virtual queuing goes beyond a single front-of-line option. By offering multiple premium tiers, whether single rides, bundled selections, or unlimited passes - guests can choose how much time they want to save. This flexibility allows guests to reduce virtual wait times, captures incremental revenue across diverse guest segments, and naturally encourages more in-park spending as guests shift their freed-up time toward dining, shopping, and exploring. The result isn’t just shorter waits, but a meaningful reshaping of guest behavior that creates smoother attraction flow and delivers measurable returns for operators. 

Replacing paper based premium queues to advanced virtual solutions results in proven financial gains. Three parks saw at least a 30% increase in revenue and a 36% jump in per capita spending over three years

Real-world Client Feedback: “We’ve been very pleased with the revenue growth that we’ve achieved over the years with the accesso LoQueue virtual queuing platform, and the impact to the guest experience has been tremendous.”

3. Virtual Queuing - Simple, Seamless and Accessible

Virtual queuing is intentionally user-friendly and inclusive, so every guest can navigate it comfortably, regardless of their level of tech savvy. Guests can use a mobile app, web app, on-site kiosks, or wearable tech options and wristbands, RFID, and facial recognition are all supported. Staff can also use tablets to guide anyone who needs extra help, creating an easy, supportive experience for all. 

Real-world Client Testimonial: “Guests love being able to reserve their rides straight from their smartphone and from an operator's perspective, we love the additional revenue the solution generates through increased secondary spend and the sale of the service". 

4. Virtual Queuing - Empowering Teams to Connect

When wait times are managed by virtual queuing, team members are freed from crowd management so they can focus on meaningful, personalized guest engagement. This creates opportunities to guide guests, share park insights, and enhance vacation memories. Relaxed guests and unburdened staff naturally interact more positively, elevating every visit.

Real-world client feedback: “The team always listens to our operational and commercial needs, and they continue to come up with innovative solutions, whether it’s moving guests to our [mobile virtual queuing platform] or by helping us serve guests with special needs through our [disability queuing option].”  

5. Virtual Queuing - The New Guest Experience

Virtual queuing isn’t just about shrinking wait times; it’s about transforming those moments for guests. The time spent between joining the queue and boarding the ride may be similar, but how guests use that time is dramatically different. Instead of standing in line being frustrated with the wait, guests who use the virtual queuing option, enjoy unstructured time: shopping, dining, relaxing, or exploring, which ultimately drives guest satisfaction higher.  

Real-world Client Sentiment:  
“Working with accesso and digitizing our Speedy Pass Program helped us grow revenue, improve operations, and deliver a better guest experience.”

So, What Are You Waiting For?

Virtual queuing isn’t a future innovation; it’s a present-day solution for modern parks, attractions and venues. It streamlines operations, generates revenue, and radically reimagines the guest experience. accesso LoQueue remains the most proven, IP-rich virtual queuing product on the market, offering true ‘Virtual Queuing’. With 20+ years of experience, accesso has saved over 4.5 billion minutes of wait time across the globe, empowering guests and operators alike. 
 

For a deeper dive into Virtual Queuing, join us on October 29th for the Turning Waits into Revenue: The Technology of Smarter Queuing webinar and let’s revolutionize the guest experience, together.  

*All client statements and statistics featured here are based on actual feedback and results from accesso theme park clients.