Tools for Reopening with accesso Passport
We are living in unprecedented times. More likely than not, your business has been impacted by the unique events of the worldwide COVID-19 pandemic. However, even in times of economic disruption, continuing education remains critically important. In an effort to continue supporting our client partners during this difficult time, we will continue sharing insights and guidance to help you strengthen your business and serve your valued customers when the time comes to welcome them back to your venue. Learn more about our post-COVID solutions here.
Reopening safely in the midst of the COVID-19 pandemic is no small task, and it can be challenging to find ways to recapture lost revenue while safely serving your guests. At accesso, we’ve been working diligently to roll out enhancements to our solutions that help support safe and successful reopening for our clients around the world.
Whether you manage a theme park, a ski resort or a museum, our accesso Passport eCommerce ticketing platform can help you maximize online sales and serve your guests safely. Watch as accesso Passport Client Services Director Jonathan Widergren demos four tools to support safe reopening and read on to discover how you can use these features as part of your reopening strategy.
As COVID-19 continues, many operators are focusing on a reopening plan that reduces in-person transactions as well as limiting the number of guests visiting each day. Offering Timed Entry on your eCommerce ticketing site is essential. Timed Entry can greatly help your operations team prepare and safely accommodate guests, which is especially helpful for teams that may be smaller than normal due to the pandemic. Guests can make their reservation anywhere, on any device, and operators can easily enforce capacity based on local restrictions or operational needs.
For venues that have season or annual passholders and are now faced with the reality of requiring those guests to make reservations, it’s important to provide a quick checkout process. Don’t miss the opportunity to gain additional sales by offering upsells, cross-sells and quick-sells during this process! Consider offering meal deals, drink vouchers, parking, or anything that could help them enjoy a better day at your venue. This is your chance to think outside of the box to drive additional revenue while positively contributing to guests’ experience at your venue. These additional flows are easy and intuitive with our accesso Passport eCommerce solution.
In this current climate, even after a guest has a Timed Entry reservation booked, plans could change at the last second. Rather than requiring guests to call your reservations line, your venue can empower guests to modify their reservations with the right self-service option. Our accesso Passport online Booking Portal allows guests to verify or modify their reservation date anywhere and on any device. Email reminders can also be configured so guests don’t forget their reservation time. This self-service portal helps keep your guest relations team from being inundated with reschedule request calls. Also, giving guests the ability to easily reschedule rather than simply abandoning their reservation and not showing up can help keep your planned capacities on track for the day.
In order to have a clear picture of the number of guests visiting your location, it’s important to have reporting tools that are accurate and updated in real-time. Once your guest has their reservation confirmed, on-site redemption can be completed through the accesso Passport iTracker system or integrated access control. Our reporting solution allows real-time capacity reporting, and you can configure multiple access points in case you would like to add a scan prior to the gate.
Watch our learning series video to learn more. If you have any questions or would like to see how our accesso Passport online ticketing solution can help your venue reopen safely, contact us today. We’d love to help!