Archives January 2020

One of the biggest challenges facing the ski industry today is attracting and retaining new skiers. In order to keep skiers returning and to ensure healthy season pass sales, it’s critical to focus on delivering an outstanding guest experience every step of the way. This involves not only looking for opportunities to be innovative but also, opportunities to minimize friction your guests may experience throughout their visit. Watch and learn tips for giving your skiers the best experience possible as accesso Senior Sales Director George Hambleton walks us through two very different guest journeys at a ski resort.

In 2019 we launched our  ​“People of accesso” series to feature some of the extraordinary individuals who are essential to our team. We shined a spotlight on our Director of European Ticketing Operations  Robin Goodchild, Product Owner of Ticketing Research and Development Valerie Wierenga and most recently Global Implementation Director Justine Dong. In this month’s feature, we are excited to introduce you to our Vice President of Sales, Mechele Larmore.

You’ve put blood, sweat and tears into planning the launch of your first mobile app. It’s going to be a feature-rich, (mostly) bug-free application that you believe customers will love and adds value to your business. You have a robust go to market strategy including thousands of planned dollars towards marketing the app as soon as it’s released on the Apple & Google Play stores. But how do you know it’s successful, post-launch? How can you prove that it enhances the customer experience and simultaneously drives toward your company’s goals? If you can continually prove your app’s value to internal decision-makers via cold, hard KPIs and metrics.

Whether you are a Box Office Man­ag­er for a per­form­ing arts cen­ter or the Gen­er­al Man­ag­er for a sports are­na, you are like­ly always looking for ways to make your box office operations more efficient. Luckily, there are tools in your ticketing software that can help! In our latest webinar, we asked accesso Client Services Manager Mikala Thompson to address three common areas that box offices struggle with and to share her expert tips for tackling these challenges.

At accesso, we are dedicated to helping our clients exceed guest expectations through innovative technology solutions. Our integration with 1RISK gives guests a convenient and intuitive experience that can help reduce lengthy check in lines and eliminate the need for paper waiver storage for your organization. Watch as accesso Sales Engineer Lyndsay Jones introduces this time-saving feature in an exciting demo and read on to see how helpful the accesso and 1RISK waiver integration can be for your guests and venue!